Contact Us | Whitewater Fishing

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Name*

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Email*

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Reason for contacting us*

This helps us determine what information we need to resolve your request.

Which option best describes the issue?*

What was damaged when your order arrived?*

Select the option that best matches what you received.

Where was your item purchased?*

We ask where the item was purchased so we can review your warranty request correctly.

What's wrong with your item?*

Which option best describes the issue?*

What shipping issue are you experiencing?*

What change do you need to make to your order*

Please note that we cannot guarantee changes to orders once they have been submitted. However, we will do our best to assist you.

Which promo code issue are you experiencing?*

What gift card issue are you experiencing?*

What account or website issue are you experiencing?*

When the issue occurred:*

What best describes your interest?*

Order Number*

List the incorrect item(s) received, or describe the issue*

Is there anything else we should know?

Order Number

Providing your order number will help us locate your purchase and resolve the issue faster

Dealer Name*

Purchase date

Amazon Order ID

Providing your Amazon order ID will help us locate your purchase and resolve the issue faster

Please describe the issue and list the damaged item(s).*

Product Photos*

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Accepted file types: jpg, png, gif, webp, Max. file size: 50 MB.

Please upload a photo of the item received, showing any model information or tags as clearly as possible. Provide any additional images that may clarify the issue (i.e., packing slip, shipping label, etc.). Providing the information upfront might help us resolve the issue faster!

File Upload

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Accepted file types: jpg, gif, png, pdf, webp, Max. file size: 50 MB.

Some carriers require specific images to start a damage claim. Providing the requested images will speed up our ability to assist you: Please upload photos of: • Damaged item (close up + full view) • Item inside packaging/box • Inner packing materials • Outer box (all sides, showing damage) • Shipping label (tracking visible) • Keep all packaging until resolved.

Please provide a copy of your receipt and/or proof of purchase

Accepted file types: jpg, gif, png, pdf, webp, Max. file size: 50 MB.

Proof of purchase is not a required field, however, we may request a copy of your proof before offering a resolution.

Please provide your current shipping address for any provided shipping labels and/or warranty replaecment orders.

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country

Please tell us when you reived the item*

Description of where your item was purchased:*

Please list the model, size, and camo pattern or color of the item (if applicable)

If you’re unsure, the product number should be listed on the garment label located on the inner left side seam of a jacket or pants.

Please describe the issue:

If tracking shows “Delivered,” please check common delivery locations before submitting this request.

I have checked with household members

I have checked around my property (porch, garage, mailbox, etc.)

I have checked with neighbors

Order Number*

Tracking Number*

Account Email

Please describe the issue:*

Inventory Confirmation

If there is an inventory issue with the original pattern or color I've selected, I'm OK with receiving the same model in an alternate pattern or color

Delivery Address*

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country

Corrected Address*

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country

Please provide your current shipping address for any provided shipping labels and/or warranty replacement orders.

Order Number*

Item Ordered*

New Shipping Address*

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country

Reason for address change:

Requested change (new size, pattern, or item)*

Reason for change:

Reason for cancellation

Promo Code*

Order Number

Recipient Email*

Gift Card Code (if available)

What do you believe the correct balance should be?

Anything else we should know?

Additional Files

Accepted file types: jpg, gif, png, pdf, webp, Max. file size: 50 MB.

Tell us how we can help:*

To ensure your return or exchange is logged immediately, please submit your request directly through our dedicated portal.

Visit Whitewater Returns Portal to begin your return.

Address*

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country

Order Number*

Items you are returning:*

Product Photos

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Accepted file types: jpg, gif, png, pdf, Max. file size: 50 MB.

Additional Information

How can we help?*

Important: Tax-exempt orders must be placed directly through our Customer Service team, as they cannot be processed through our website. Please provide the information below so we can verify your tax-exempt status, set up your organization’s account, and manually process your order. Tax exemption cannot be applied retroactively to orders that have already been placed.

Organization / Agency Name*

Please enter the full organization name shown on your tax-exempt documentation.

Tax-Exempt Certificate*

Accepted file types: jpg, pdf, png, gif, webp, Max. file size: 50 MB.

Please upload a current copy of your organization’s tax-exempt certificate.

Shipping Address*

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country

My billing address is the same as my shipping address

My billing address is the same as my shipping address.

Billing Address*

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country

Items Requested*

List each item you would like to order and include the model/product name, size, pattern/color, and quantity for each item.

If possible, please also include the complete SKU shown on our website. The full SKU is visible on the product page after the model, size, and pattern/color have been selected.

Example:

Savanna Fuse Jacket | Large | Realtree APX | Qty 2 | SKU: XXXXXXX

Savanna Fuse Pant | Large | Realtree APX | Qty 2 | SKU: XXXXXXX

Additional Information

Please include any other details or special instructions related to your order.