Order related faqs
Can I cancel or make changes to my order?
Our goal is to process your order as quickly as possible, and because of that, it is unlikely that we will be able to make any edits or adjustments to your order once it’s been submitted. This includes ordered items, modifying sizes or patterns, canceling orders, and changing the shipping address. Please contact us via email at [email protected] and we’ll see what we’re able to do!
Where is my order and how do I track it?
We will send a tracking email you can use to track your package while in transit. If you haven’t received your tracking information, please check your Spam, Junk, or Promotional folder. If you were logged into your account you can also track your order’s status via your account.
I only received part of my order, where is the rest?
Occasionally we will ship orders in multiple shipments. You will receive a link to your tracking information and will be able to track both shipments. This typically happens when liquids are ordered. If you’re missing an item, please reach out to us at [email protected] so that we can look into this for you.
Where am I able to ship to?
We can ship to virtually any address in the continental U.S., except P.O. Boxes or Military APO/FPO addresses. Please use an alternate shipping address. Note that there are restrictions on some products.
We also have shipping to Alaska, Hawaii, and Canada.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping option you choose, shipping date estimates may appear on the shipping quotes page.
How fast will my order ship?
Your order will ship as quickly as possible. Orders will typically ship within 1-3 business days. Shipping time frames are subject to change during holidays, due to weather exceptions, and during peak season.
How will my order ship?
We ship all orders from our Oelwein, Iowa address using UPS/UPS SurePost. As soon as your order leaves our facility, an email with a link to your tracking information will be sent. Sometimes our automated emails will filter to your Spam, Junk, or Promotional folder. Please check there if you do not see your confirmation email in your inbox, that’s typically a good indicator of what inbox your tracking information will filter to. UPS does not deliver to P.O. Boxes or Military APO/FPO addresses. Please use an alternate shipping address. Whitewater Fishing cannot guarantee delivery times once it leaves our warehouse. Delays are possible with the carrier during transit.
5-7 Business days / Free Standard Shipping
In-stock orders generally ship within 1-3 days. Once in transit shipments normally take around 5-7 business days to arrive. Continental US ONLY. Delivery is NOT available to APO/FPO addresses or PO Boxes.
2 Business days
In-stock orders placed by 1:00 pm EST (Monday – Friday) are guaranteed same-day shipment. Your order will arrive in 2 business days by the end of the second business day. Continental US ONLY. Delivery is NOT available to APO/FPO addresses or PO Boxes.
1 Business day
In-stock orders placed by 1:00 pm EST (Monday – Friday) are guaranteed same-day shipment. Your order will arrive by the end of the next business day. Continental US ONLY. Delivery is NOT available to APO/FPO addresses or PO Boxes.
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Can I use multiple discount codes on an order?
Only one promotional code can be used per order.
Can I use multiple credit cards on an order?
We can only process an order with one single credit card payment. Some of our customers will purchase multiple gift cards as a workaround for this!
Can I use multiple Whitewater digital gift cards on an order?
Absolutely! You can use multiple gift card codes on a single order! You’re able to purchase a digital gift card directly from our website HERE.
Does Whitewater offer a military discount?
We do not currently offer a military discount.
Do you ship internationally?
We currently only ship to the Continental US, Alaska, Hawaii, and Canada. We are hoping to be able to ship to more countries in the future!
My package says delivered but I can't find it. What should I do?
Before reaching out, ask the other members of your household and nearby neighbors. If it still hasn’t arrived, contact the local carrier who delivered it and ask where exactly they put the package, and who dropped it off. The carrier will have the most current information, and in most cases, the package is usually found. If you’re still unable to locate your package after contacting the carrier, please contact us at [email protected] and we will help you resolve the issue as quickly as possible.
Returns related faqs
How do I process my return?
Gear must be new, unworn, and returned within 60 days of the original purchase date. Please go to our return portal HERE and fill out the form to create a Return Authorization.
To request your return you will need both the Customer PO from your original sales confirmation email (or packing slip) and the email address tied to the order.
**Make sure to keep your tracking number until your RA is complete**
Please keep in mind that during peak seasons returns and exchanges can take up to 4 weeks to complete once we receive your product.
Where do I send my return?
Once you have completed the Return Authorization process outlined above, you will be given the Return/Exchange shipping address. Please do not send any returns or exchanges to our Muskegon office unless instructed to do so by our Customer Service team.
Can I exchange an item for a different size/color/model?
We do not currently have an exchange policy. You will need to return the item for a refund and then reorder in the correct size. All returns must have an RMA number associated with them before shipping back. We ask that you pay to return the item to our facility. If your reorder does not meet our free shipping minimum we will provide you with a free standard shipping code.
I received a gift, but it doesn't fit. What are my options?
In many cases, you can ask the person that gave you the gift to help you return the item and reorder it in the correct size or a different pattern. If you’re not able to do this, contact our customer service department. We will assist you in setting up a return for the retail value of the item in the form of a digital gift card for use on our website
The return portal won't accept my order information, what do I do?
To request an RMA through the portal you’ll need your Customer PO, which is the confirmation number you were originally emailed and is also listed on your packing slip. You can access previous order information from within your account. If you checked out as a guest and are unable to locate your order information, please contact us at [email protected] and we’ll help you locate your order number.
Garment Care
Can I wash my Whitewater gear?
Yes, you can wash your Whitewater gear as much as you would like. Garments worn close to the skin or in hot weather will need to be washed more often. Machine wash on gentle cycle, cold water separately or with like colors for best results. We do not recommend using bleach or softeners while washing your Whitewater garments. Tumble dry on low.
Warranty/Guarantee
Does Whitewater have an apparel warranty?
Please see our apparel warranty information here.
Student Angler Program
Does Whitewater offer discounts to students?
We do offer a Student Angler Discount program! Any college, high school, or junior fishing team/club that is interested in joining the Whitewater Student Angler Program must be recognized by the school’s administration and have a designated team coach, advisor, or supervisor. Any team/club that meets these requirements and agrees to tag Whitewater Fishing in their social media posts throughout their tournament season will be considered for enrollment.
The first step is to fill out an application, which you can find HERE.
Once your application is submitted you should hear back within approximately 2-4 weeks via Facebook messenger. Thank you for your interest and good luck!